FAQ
What areas do you cover?
We currently work within certain areas of South West London and Surrey. Look under areas covered for more details.
What experience do your companions have?
All our companions are experienced animal carers. Most have
owned their own pets and others will have experience working
with pets.
What security precautions do you take with your companions?
All our companions will have undergone face-to-face interviews, Police
Checks and Reference Checks before being given
any work.
How much do you charge?
Please refer to our Prices page for more information.
When do we pay you?
For our Residential Service we
require a 25% deposit at the time of booking. The remainder
of the balance should be paid within 7 days of our invoice.
For our Visiting Service the
invoice should be paid within 7 days of our invoice.
Is the deposit refundable?
No. The deposit ensures that a Residential Companion will
be assigned to you and that sitter will not be booked for
any other work.
What is involved in the initial consultation?
The initial consultation is a chance for us to meet both
you and your pets in surroundings that are familiar to them.
We will talk through both the physical and emotional needs
of your pets and any concerns that you may have. When you
make a booking we will ask you to complete a medical form
for each of your pets as well a home information questionnaire.
Will I have the chance to meet the sitter before the contract
starts?
South East Pet Companions is a small company
and the sitter is likely to have conducted the initial consultation.
If not, this can be arranged.
What if our Pet is taken ill?
Our Companions are there to care for the emotional and physical
welfare of all your pets. We ask all our customers to leave
day to day and emergency vet contact details, as well as
a signed treatment consent form and any pet insurance details
that you may have. All our Companions are genuine animal-lovers
and will not stand by if they see an animal in distress.
What if the Companion is taken ill?
Your pets and home will not be left alone. In the event
of an emergency we will bring in a replacement sitter who
will carry on the care of your pets and property to your
specifications. This may sometimes require us to bring in
a sitter through another agency. In these circumstances we
will use a person or agency known to us and you will not
incur any further expense.
What if our flight is delayed?
Our priority will always be towards the care of your pets. Travel plans can often be delayed and we allow a few hours lea way in our scheduling system. If you are delayed for a number of days your current sitter may become unavailable. In these circumstances we will try to arrange a replacement sitter to care for your pets and home. This may sometimes require us to bring in a carer through another agency. In these circumstances we will use a person or agency known to us and you will be charged for this extra cost. Should we be unable to arrange a replacement sitter, we may get in touch with your emergency contact to ask for their assistance or in extreme circumstances bring your pets into our office or arrange for a kennel / cattery placement.
Do you offer House Sitting Services where no pets are involved?
We are happy to provide a house-sitting only service. Our
sitters will ensure the security of any property in their
care, collect post, water the garden, forward messages as
required.
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